Responsible gaming - play safe and stay in control

Casino should be entertainment, not a problem. But we know that for some people gaming can develop into something more than just fun. That's why we've built tools and functions that help you keep gaming at a healthy level.

This isn't just text on a page to fulfill license requirements. These are concrete tools you can use directly to protect yourself and ensure gaming remains what it should be - enjoyable.

The risks with gambling for money

Let's be clear from the start. When you play at a casino you risk losing money. Slots, table games, live casino - everything is built so the casino makes money in the long run. That's no secret, that's how the industry works.

The house always has a mathematical advantage. RTP of 96% means that over time €96 gets paid back for every €100 wagered. The remaining €4 is the casino's profit. You can win big short term, it happens all the time, but if you play long enough statistics catch up.

Warning signs to watch for

Gaming can become problematic when it starts affecting other parts of your life. Here are signals to be aware of:

• You think about gambling even when not playing
• You gamble for larger sums than you can afford to lose
• You chase losses by depositing more money
• You lie to family or friends about how much you play
• You neglect work, relationships or other responsibilities to gamble
• You borrow money or sell things to be able to continue playing
• You feel anxiety, guilt or shame after gambling
• You've tried to quit or reduce but haven't succeeded

Recognize yourself in several of these points? It's time to take a break and seek help. It's not weakness to admit something has become a problem.

Tools to maintain control

We've built in several functions that help you set limits for your gaming. All are easy to find in account settings and can be activated with a few clicks.

Deposit limits

Decide max how much you can deposit per day, week or month. When the limit is reached further deposits get blocked automatically until next period starts.

Decreases to the limit take effect immediately. Increases require 72 hours waiting time which gives you time to think through the decision. There's no shortcut, no override - the limit is absolute.

Loss limits

This counts net loss - meaning total deposits minus withdrawals. If you set a monthly loss limit of €300 and reach it by losing €300 your account gets blocked from further play until next month.

Wins reduce your loss so if you deposit €500 but withdraw €250 you've lost €250 net. Continue playing and lose another €50, you reach your limit of €300 and get blocked.

Time limits

Limit how long you can play per session. After certain time the system forces you to take a break. 1-2 hours is often right - enough to enjoy the gaming but not so long it takes over the evening.

Reality checks pop up regularly and show:

• How long you've been playing in current session
• Total wagered amount
• Net win or loss
• Option to take break or log out directly

Self-exclusion and timeout

Sometimes limits aren't enough. If you feel you need a real break from all gambling there are two options.

National self-exclusion programs

Through various self-exclusion programs you can block yourself from all licensed casinos simultaneously. It's a national register that all operators are required to respect.

You choose period yourself:

• 1 month
• 3 months
• 6 months
• 12 months
• Indefinite (can be lifted after 12 months)

When self-exclusion is active you can't log into any licensed casino. The verification system recognizes you're blocked and denies access directly. There's no way to bypass this.

Self-exclusion at Gami Casino

If you only want to block yourself at Gami without blocking all casinos you can do that in account settings. Choose period from 24 hours up to permanent exclusion.

Permanent exclusion can't be lifted. It's final. Think carefully before choosing this option.

Time-out - shorter break

Need just a few days or a week away from gaming without formal exclusion? Use the time-out function that gives you a short break without bureaucracy. Choose 24 hours, 48 hours or 7 days.

Test your gaming

Unsure if your gaming is at a healthy level? Take a self-assessment test to get an indication. Self-tests are anonymous and take just a few minutes.

Questions to ask yourself

• Do I gamble for more money than I can afford to lose?
• Have I borrowed money to gamble?
• Do I feel compelled to gamble more to get the same thrill?
• Do I get irritated when someone interrupts my gaming?
• Has gambling caused problems in relationships or at work?
• Have I tried to quit but not succeeded?
• Do I use gambling to escape from problems or bad feelings?
• Have I lied about how much I gamble?

Answer yes to several of these questions? It can be a sign that gaming is becoming problematic. Consider setting stricter limits or taking a break.

Professional self-tests online

For more in-depth assessment there are structured tests at:

• GamCare - Free self-test based on scientific method
• Gambling Therapy - Information and tools for self-assessment

Where you can get help

You're not alone. Professional help is available if gaming has become a problem.

Gambling Help Online - free counseling

Phone: 1800 858 858 (free from Australia)
Web: www.gamblinghelponline.org.au

Gambling Help Online is run by independent therapists and offers:

• Free and confidential counseling
• Phone calls, chat and email
• Open all days 24/7
• Support for both players and family members

Other resources

Support for family members

Gambling problems don't just affect the player but the entire family. If someone you care about has developed problematic gambling there's help available for you too.

What you can do as a family member

• Talk openly about the problem without judging
• Offer support but don't take over responsibility
• Set clear boundaries around money and loans
• Encourage seeking professional help
• Take care of your own mental health

Help organizations also assist family members with free counseling on how to best support someone with gambling problems.

Protection of minors

Gambling for money is prohibited for everyone under 18 years. Secure payment verification ensures no minor can register at Gami Casino since verification is tied to personal identity and age.

Parental responsibility

As a parent it's important to:

• Talk with your children about gambling risks
• Keep your banking credentials private
• Monitor children's internet usage
• Use parental controls on devices
• Be a good role model in your own gaming

If you suspect a minor has gambled at the casino contact our support immediately so we can investigate and take action.

Game fairness and transparency

All games at Gami Casino use certified random number generators (RNG) that are tested regularly by independent laboratories. That means every spin, every card, every dice roll is completely random and can't be manipulated.

RTP - Return to Player

Every game has an RTP percentage showing how much of wagers get paid back to players over time. 96% RTP means that of every €100 wagered an average of €96 gets paid back in winnings.

This is long-term statistics based on millions of game rounds. Short term the result can vary enormously - you can lose everything in 100 spins or win €1000. But the more rounds you play the closer to the RTP value your result will be.

RTP information is always available in each game so you can see exactly what return percentage applies.

Tips for healthy gaming

Want to enjoy casino games without it becoming problematic? Here's concrete advice:

Before you start playing

• Set a budget - Decide how much you can afford to lose before depositing money
• Set time limit - Decide how long you'll play, use timer if needed
• Never play with borrowed money - Use only money you actually have to spare
• See it as entertainment - Expect the money is gone, wins are bonus

During gameplay

• Take breaks - Get up and do something else every 30 minutes
• Don't chase losses - If you lose your budget, stop playing
• Never play when impaired - Alcohol and drugs worsen judgment
• Don't use gambling as escape - If you have problems, solve them instead of playing

After gameplay

• Reflect on your gaming - How did it feel? Did you play too much?
• Follow up on your limits - Are you adjusting them upward too often?
• Be honest - Can you talk openly about your gaming with others?

Our role in responsible gaming

We take our responsibility seriously. That means concrete actions, not just nice words.

What we actively do

• Monitor player behavior to detect problematic patterns
• Contact players showing risk behavior
• Offer help to set limits or take breaks
• Train our staff to recognize and handle gambling problems
• Cooperate with regulators and follow all rules
• Never market gambling as solution to financial problems
• Never direct marketing toward minors

If we suspect your gaming has become problematic we can contact you to offer support. We can also decide to restrict your account or close it if we consider it necessary for your own good.

Remember

Casino is entertainment with win potential, not a way to make money. Only play with money you can afford to lose and take a break if it no longer feels fun.

If you ever feel gaming has started taking over - set limits, take a break or seek help. There's no shame in admitting something has become too much. On the contrary it's a sign of strength to take control before it goes too far.

We're here to help. Contact our support anytime if you need to activate limits, take time-out or permanently close your account. No questions asked, no persuasion occurs - we help you directly.