Contact Gami Casino - we're here for you

Need help, have questions or want to report an issue? We're available through several channels and aim to respond as quickly as possible.

Live chat - fastest way to answers

Our live chat is the quickest method to get help. Support staff answer your questions in real time and can help with everything from technical problems to bonus-related queries.

Hours: Daily 8:00 AM - 12:00 AM
Average response time: Under 1 minute
Languages: English and multiple other languages
Available: Directly after logging in on the website

You reach the chat by clicking the chat icon located at the bottom right on all pages when you're logged in. No waiting in phone queues, just direct contact with a support representative.

Email support for detailed matters

For more complex questions requiring attached documents or where you want written documentation, email is the best option.

Email address: [email protected]
Response time: Within 3-6 hours during office hours (weekdays 9 AM - 5 PM)
Evenings and weekends: Response by next business day at latest

When sending email, please include your username or date of birth (last four digits are enough) so we can quickly identify your account and help you more efficiently.

What you can contact us about via email

Verification documents and KYC-related questions
Detailed transaction history and investigations
Complaints and formal requests
Account closure or data deletion requests
Technical problems requiring screenshots

Check FAQ before contacting us

Many common questions are already answered in our comprehensive FAQ section. There you'll find answers about:

Registration and secure login
Deposits and withdrawals
Bonus terms and wagering requirements
Responsible gaming and limit setting
Technical problems and troubleshooting

The FAQ is updated regularly based on questions we receive through support, so chances are good your answer is already there.

Help with account-related questions

For questions specifically tied to your gaming account - balance, transactions, bonuses or verification - live chat is always the fastest option. Our support staff have direct access to your account and can solve most problems on the spot.

What you should have ready

When contacting support about account-related questions, have this information available:

Your date of birth or username
Date and time for any transactions
Screenshots if concerning technical problems
Transaction ID if question concerns specific deposit or withdrawal

Complaints and disputes

If you have a complaint or are dissatisfied with how something has been handled, first contact our customer support via live chat or email. We aim to resolve all issues quickly and fairly.

Official complaints

If after contacting our support you're still dissatisfied you have the right to escalate the matter. Send a formal complaint via email to [email protected] with "COMPLAINT" in the subject line.

Complaints are processed within 48 hours and you'll receive a written response with our assessment and any actions taken.

External dispute resolution

As a licensed casino we're under regulatory supervision. If you believe we've violated gambling laws you can contact the relevant regulatory authority.

Help with gaming problems

If you feel your gaming has become problematic or want to talk with someone about your gaming habits, professional help is available:

Organization	Contact	Service
Gambling Help Online	1800 858 858 gamblinghelponline.org.au	Free and confidential counseling
GamCare	www.gamcare.org.uk	Information and support resources
Gamblers Anonymous	www.gamblersanonymous.org	Support groups and recovery programs

You can also contact our support to activate limits, take time-out or permanently close your account. We'll help you without asking questions.

Feedback and suggestions welcome

We constantly strive to improve our service and value your feedback. Have suggestions for improvements, new features or games you'd like to see? Get in touch via live chat or email.

All feedback gets read and taken into consideration when planning future updates and improvements to the platform.